As a TVCC instructor, you have many great resources at your disposal to help you create the best learning environment for all of your students. Below are some resources to help you throughout each semester.
Is a Canvas Course specifically for TVCC instructors, here you will discover essential semester dates, announcements, instructor forms, course checklists, and much more.
Distance Learning will add new instructors to this course, and if you have any problems viewing the course or accessing course materials, please let us know so that we can correct the issue.
Distance Learning offers one-on-one Canvas trainings that can be provided over the phone, in person, or via Zoom/Microsoft Teams meetings.
Whether you are new to TVCC or a seasoned instructor just needing a refresher on some Canvas features we are happy to answer any questions you may have. If you are interested in scheduling a training with us click the "Contact us" tab on the right side of your screen for our contact information.
The following are some of the most common obstacles that TVCC instructors may face. We have highlighted a few issues to assist you in contacting the appropriate department to resolve your issue quickly.
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Issue: |
Solution: |
Contact Information: |
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- Canvas dashboard Missing courses/DEV shells - Help resetting course content - DEV Shell request - Cross-listing courses - Wrong content imported into course shell - Any Canvas Related Issue |
Send an email, Call, or Submit a Ticket* with a detailed description of the issue/request and they will assist you |
Distance Learning Email: svc_ecourseshelp@tvcc.edu Phone: 903-675-6286 or |
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- Can’t log into Cardinal Connect or TVCC Email - Password reset help - Computer/Phone issues - Viewboard Issues - Help Downloading software - Any Technology Related Issue |
Send an Email, Call, Live Support Chat Session, or Submit a Ticket* with a detailed description of the issue/request and they will assist you |
IT Help Desk Email: tvcc@service-now.com Phone number: 903-675-6300 Live Chat Session or |
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- Help updating course Syllabus - Issue with Syllabus System |
Contact David May for any questions or issues regarding the Syllabus system |
David May or (903) 670-2665 |