• Serve as the frontline of the institution relaying institutional information.
• Acts as an information source, providing information related to TVCC policies and procedures and state and federal regulations related to admissions/registration in one or more areas to which assigned, including but not limited to transcript services, forms and records management.
• Performs clerical tasks in the preparation and maintenance of records, including, coding and data entry to permanent student records, enrollment verification, processing transcript requests, and process letters of non-enrollment for students
• Process applications for enrollment; accept applications, input data, verifies for completeness and accuracy and screens students for eligibility. Process and maintain communications management for applicants and prospective students.
• Acts as student records quality control person in reviewing student record corrections (Social Security numbers, grades, etc.), merging records as needed, removing duplicate records, and interpreting data following national student admission guidelines. Quality assurance checks of scanned admissions documents
• Researches and corrects transcript discrepancies.
• Assists students and/or process requests to obtain records and/or copies of transcripts via requests; process verifications of enrollment as requested; place or remove holds on student records when they have obligations to the campus as needed.
• Respond to internal and external requests for information that includes researching, analyzing and summarizing data from student files/records.
• Receive, review and maintain department records and documents as they relate to transcript and verification requests.
• Provide general office support to work area, such as, maintaining files, ordering supplies, manage wait lists, etc.
• Coordinate the admissions and registration processes for special programs and populations.
• Processing, documents and answering questions that requires considerable attention to detail.
• Evaluate incoming transcripts for transfer credit eligibility. Maintain knowledge of TCCNS.
• Responsible for printing out PSER, Post-Secondary Education Reimbursement, forms for all students eligible, as needed.
• Generate Rosters for Vocational/Academic, if required.
• Work with necessary personnel concerning enrollment problems.
• Process student correspondence concerning grades, graduation status, etc. as needed.
• Evaluate reverse transfer credit and work with completion advisor to determine graduation eligibility
• Imaging of records such as: scan applications, transcripts, test scores, shot records, and misc. forms for consistency
• Responsible for certificate printing, mailing certificates, and maintaining records of students who complete vocational trades/AAS degrees as needed
• Assist with the processing and distribution of mail and correspondence between offices.
• Process and interpret test scores and shot records. Process grade changes and post articulated credit as needed.
• May participate and assist with college recruiting efforts, attendance at graduation, and assist with Cardinal Pride Orientation.
• Work with the Registrar in the development of process improvement strategies.
• Provides backup for other areas in Student Services as needed.
• Other duties as assigned by appropriate supervisory personnel.

WORKING CONDITIONS: