Student Email - FAQ
How can I create a Cardinal email account?
You do not need to create a Cardinal email account. TVCC provides email accounts to all enrolled students. The TVCC email address is used as the official method of communication with each student throughout the semester. Below is an example email address.
TVCC Email Address:
If you do not know your Cardinal ID or your password, contact the TVCC Service Desk for assistance.
Can I read my Cardinal email from any computer?
Yes, as long as the computer has an Internet connection. TVCC uses Microsoft Outlook Web Access, a web-based email program, that allows you to access your email through any standard web browser.
How can I set up an email program on my own computer using a program like Microsoft Outlook?
TVCC only supports the use of Microsoft Outlook Web Access for student email accounts.
What can I do if I forget my password?
Just click on the Forgot Password? link and answer the questions you set up when you activated your Cardinal ID. You will be able to set up a new password.
How can I send an attachment through Cardinal Mail?
To send an attachment through Cardinal Mail you need to start composing your message, then click on the paperclip at the top of the page. Then click on the Browse... button and find the file you want to attach. Click Open on the dialog box, then click the Attach button on the bottom right corner of the dialog box. Now your file is attached.
Limits you need to know about:
- Maximum Attachment size: 5MB
- Maximum Email size: 10MB including attachments
- Account sizes:
- 80MB - You will receive a warning
- 90MB - You will not be able to send
- 100MB - You will not be able to send or receive.
File types you may not attach
The Cardinal mail system blocks several file extensions in email attachments for security reasons. Email containing certain files could be harmful to your computer or the college network. You may attach any type of file to an email message except those listed below:
|
Why have I stopped receiving new email in my Cardinal Mail account?
If you have reached your quota limit for your Cardinal Mail account you will stop receiving new emails. To resolve this, delete old email messages, then right-click on your Deleted Items and select Empty Deleted Items at the bottom of the drop down menu. Any emails that have been sent to you but not received will appear after you have more space on your account. If there seem to be other problems with your account, please contact the TVCC Service Desk.
How can I free up space in my email account?
Delete old email messages, then right-click on your Deleted Items and select Empty Deleted Items at the bottom of the drop down menu.
Once I graduate from TVCC, how long is my email account active?
After you leave TVCC, your Cardinal mail account is placed in a grace period lasting about nine months from the end of the last semester for which you registered. You must move or save any needed messages before the expiration date or they will be lost. To be on the safe side, we recommend you move or save any needed information after you graduate.
