Student Email - FAQ
How can I create a Cardinal mail account?
After you have enrolled, you can create an email account by activating your Cardinal ID and setting up your password. To get your Cardinal ID, just key in your Social Security number and birthday here.
Once your Cardinal ID is activated, you will be shuttled to the Cardinal mail system. Just log in with your Cardinal ID and new password and you're in business!
If you need assistance you can contact the TVCC Service Desk.
To keep your privacy secure, our new email system requires what we call a strong password. Here's what your password needs:
- at least 8 characters
- cannot include any of your Cardinal ID
at least 3 out of four of these:
- Uppercase letter
- Lowercase letter
- Special Characters ( !@#$%^&*() )
When you have met these requirements, your password will be unbreakable and your account will be secure.
How can I change my password?
On the left hand of this page there is a link to change your password. You will need to log in with your Cardinal ID. At the next page, enter your current password and the scrambled number. Next, enter the new password you've selected in each of the two fields.
Be sure to observe password strength requirements shown above. You will receive a message stating whether the change was successful or not; if not please note the exact error message and contact us if you would like assistance.
Use them like a toothbrush. Change them often, and don't share them with friends. -Clifford Stoll
Can I read my Cardinal email from any computer?
Yes, as long as the computer has an Internet connection. TVCC uses Microsoft Outlook Web Access, a web-based email program that allows you to access your email through a web browser.
-For more information on Outlook Web Access and its many features, please see the Outlook Web Access homepage
How can I set up an email program on my own computer, like Eudora or Microsoft Outlook?
At this time, we do not support this type of email access.
What can I do if I forget my password?
Just click on the Forgot Password? link and answer the questions you set up when you activated your Cardinal ID. You will be able to set up a new password.
How can I send an attachment through Cardinal Mail?
To send an attachment through Cardinal Mail you need to start composing your message, then click on the paperclip at the top of the page. Then click on the Browse... button and find the file you want to attach. Click Open on the dialog box, then click the Attach button on the bottom right corner of the dialog box. Now your file is attached.
Limits you need to know about:
- Maximum Attachment size: 5MB
- Maximum Email size: 10MB including attachments
- 80MB - You will receive a warning
- 90MB - You will not be able to send
- 100MB - You will not be able to send or receive.
File types you may not attach
The Cardinal mail system blocks several file extensions in email attachments for security reasons. Email containing certain files could be harmful to your computer or the college network. You may attach any type of file to an email message except those listed below:
Why have I stopped receiving new email in my Cardinal Mail account?
If you have reached your quota limit for your Cardinal Mail account you will stop receiving new emails. To resolve this, delete old email messages, then right-click on your Deleted Items and select Empty Deleted Items at the bottom of the drop down menu. Any emails that have been sent to you but not received will appear after you have more space on your account. If there seem to be other problems with your account, please contact the TVCC Service Desk.
How can I free up space in my email account?
Delete old email messages, then right-click on your Deleted Items and select Empty Deleted Items at the bottom of the drop down menu.
Once I graduate from TVCC, how long is my email account active?
After you leave TVCC, your Cardinal mail account is placed in a grace period lasting about nine months from the end of the last semester for which you registered. You must move or save any needed messages before the expiration date or they will be lost. To be on the safe side, we recommend you move or save any needed information after you graduate.