It is easy to get technology help from the TVCC HelpDesk. Here's how:
Just click on the Live Support button to start a chat session with real people.
The TVCC Service Desk is now using our new service desk solution, Service Now. This new product will make the management of service incidents easier for you. The product is web based. If you are connected via a TVCC computer or device and using Microsoft Internet Explorer, you will see “ TVCC Service Desk” as a shortcut under your “ TVCC Favorites” which will take you directly to the interface where you can log in using your Cardinal ID and password.
You can also access the new site by using the following link:
Upon your first visit, you will be presented with a brief tutorial screen. Once you close that screen you will be taken to the dashboard for the TVCC Service Desk where you will be able to request technical assistance from IT Services as well as Administrative Computing Services. You can request hardware, software, and media services all in one easy to maneuver location.
Click here for a short guide to help you get started creating and viewing incidents. As we move forward, we will provide you with more information on managing your TVCC Service Desk portal. Please feel free to log into the new TVCC Service Desk now to familiarize yourself with the new interface.
The email address of “firstname.lastname@example.org” will no longer work. All users will need to use the TVCC Service Desk to open requests and incidents. We appreciate your cooperation!
Call the Service Desk
Technical support is only a phone call away. Call the TVCC Service Desk for quick answers to your technology questions. If the problem cannot be easily resolved, a trouble ticket will be created and a technician will contact you when a resolution to your problem is available. During Service Desk business hours the Service Desk staff can be reached by calling (903)-675-6300.
Come by the Service Desk Office
To expedite your request call (903)-675-6300 and schedule an appointment before dropping by the Service Desk to talk with a technician. The Service Desk is located upstairs in the Ginger Murchison Learning Resource Center in Room LRC 221. Stop by to ask a quick question, report a problem, or get technical assistance. Full time or part time instructors can bring their laptop by for assistance in getting their wireless connection working or if there are any other issues they would like help with. Note that some issues may require scheduling. If you have questions, contact the Service Desk staff during office hours by calling (903)-675-6300.