• Personally maintain, and expect staff to maintain, a level of excellence in customer service.
• Maintain current inventory of textbooks and other items for resale on all campuses, both in-store and online.
• Maintain the college’s master textbook list containing information for all adopted textbooks and/or course materials for all courses including title, ISBN, edition, prices to be utilized by all campuses.
• Manage the College’s Inclusive Access program with vendor partners.
• Manage the Bookstore’s e-commerce site and online sales of course materials and general merchandise
• Maintain the Bookstore’s POS system for all campus Bookstores utilizing back office software provided for textbook and GM management
• Manage textbook buy-back process each semester for all campuses; work closely with Business Office to insure appropriate cash controls and accounting procedures are applied.
• Conduct physical inventory count in each campus store annually; calculate fiscal year-end cost value for inclusion in the college's Annual Financial Report. 
• Maintain appropriate cash control, inventory security, and fraud prevention techniques in the Athens campus store.
• Work closely with Financial Aid and Business Office staff to insure accurate application of student financial aid resources to college store purchases.
• Purchase merchandise for resale at all campus bookstores including textbooks, clothing, imprinted items, and supplies.
• Maintain accurate records of sales, daily cash reports, accounts receivable, purchases, accounts payable and inventory valuation at the Athens campus store.
• Analyze sales, cost of goods sold and profit margins; use results of analysis to make purchasing and inventory management decisions for all campuses.
• Work closely with satellite campus provosts and bookstore staff to insure consistent application of bookstore policies, procedures and delivery of services.
• Negotiate and manage Athens campus vending contracts; serve as primary point of contact for vending company representatives.
• Oversee college mail and courier services, including U.S. Mail and intercampus mail and student mail.
• Manage contracts for postage and package tracking equipment and systems.
• Manage the purchase and delivery of breakroom supplies for all campuses.
• Plan and conduct merchandise sales activities for college functions including Family Day & Homecoming.
• Prepare and manage budget for assigned accounts.
• Recommend changes to college information technology systems and processes as they apply to bookstore operations.
• Develop, implement and evaluate results of Athens Bookstore administrative outcomes.
• Other duties as assigned by the VP of Administrative Services or other appropriate supervisory personnel.

SUPERVISOR RESPONSIBILITIES: