THE ROLE OF THE SUPERVISOR. INCLUDES MANAGERIAL FUNCTIONS AS APPLIED TO LEADERSHIP, COUNSELING, MOTIVATION, AND HUMAN RELATIONS SKILLS.

Course Topics:

• • EXPLAIN THE ROLE, CHARACTERISTICS, AND SKILLS OF A SUPERVISOR.
• • IDENTIFY THE PRINCIPLES OF MANAGEMENT AT THE SUPERVISORY LEVEL.
• • EXPLAIN THE HUMAN RELATIONS SKILLS NECESSARY FOR SUPERVISION.
• • EXPLAIN MOTIVATIONAL TECHNIQUES.
• • CITE EXAMPLES OF HOW MOTIVATIONAL TECHNIQUES CAN BE USED BY A SUPERVISOR IN A WORKING ENVIRONMENT.

EMPLOYEE MOTIVATION IS THE LEVEL OF ENERGY, COMMITMENT AND CREATIVITY THAT EMPLOYEES BRING TO THEIR JOBS. IT'S A KEY FACTOR IN A COMPANY'S GROWTH.

Benefits of Motivated Employees:

• • INCREASED PRODUCTIVITY: MOTIVATED EMPLOYEES ARE LIKELY TO GO ABOVE AND BEYOND, WHICH CAN LEAD TO HIGHER PRODUCTIVITY.
• • LOWER TURNOVER RATE: MOTIVATED EMPLOYEES ARE LESS LIKELY TO BE ABSENT OR LEAVE THE COMPANY.
• • BETTER COMPANY CULTURE: CREATE A POSITIVE WORK ENVIRONMENT WHERE EMPLOYEES FEEL VALUED AND RESPECTED.

Course Topics:

• • CONFLICT ANALYSIS: IDENTIFYING ROOT CAUSES OF CONFLICTS, THE PARTIES INVOLVED AND WHAT ESCALATES TENSIONS, ACTIVE LISTENING, EMOTIONAL INTELLIGENCE.
• • NEGOTIATION TECHNIQUES: HOW TO FIND SOLUTIONS TO CONFLICTS.
• • MEDIATION SKILLS
• • STRESS AND EMOTION MANAGEMENT
• • CREATING POSITIVE TEAM CULTURE