Trinity Valley Community College

   
IT Services
Brett Daniel
Vice President of 
Information Technology

Hours
Mon-Fri: 8am-4:30pm

100 Cardinal Dr.
Athens Campus LRC 212
Athens, TX 75751

 

(903) 675-6300 - Helpdesk
(903) 675-6298 - Fax


For help with Online Courses (e-Courses)
or Blackboard:
(903) 675-6324

Contacting the Service Desk
   
Posted: 3/16/2016 8:21:47 AM
It's easy to get technology help from the TVCC HelpDesk


The TVCC Service Desk is now using our new service desk solution, Service Now. This new product will make the management of service incidents easier for you. The product is web based. If you are connected via a TVCC computer or device and using Microsoft Internet Explorer, you will see “TVCC Service Desk” as a shortcut under your “TVCC Favorites” which will take you directly to the interface where you can log in using your Cardinal ID and password.

You can also access the new site by using the following link:


https://tvcc.service-now.com

Upon your first visit, you will be presented with a brief tutorial screen. Once you close that screen you will be taken to the dashboard for the TVCC Service Desk where you will be able to request technical assistance from IT Services as well as Administrative Computing Services. You can request hardware, software, and media services all in one easy to maneuver location.

Click here for a short guide to help you get started creating and viewing incidents. As we move forward, we will provide you with more information on managing your TVCC Service Desk portal. Please feel free to log into the new TVCC Service Desk now to familiarize yourself with the new interface.

The email address of “helpdesk@tvcc.edu” will no longer work. All users will need to use the TVCC Service Desk to open requests and incidents. We appreciate your cooperation!