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Fall 2019 Registration Frequently Asked Questions

Due to our student information system migration in progress, there are some differences in our normal registration process.

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Frequently Asked Questions

 

1What is My Cardinal Connect

TVCC is upgrading our student information computer system to a tool that has enhanced capabilities for students.  You’ll begin to see My Cardinal Connect mentioned in various places.  My Cardinal Connect will replace Cardinal Connection as far as registration, online bill payment, grades, etc., beginning with the fall 2019 semester records. If you attended TVCC prior to fall 2019, you will still have a need to access records in Cardinal Connection to view transcripts, grades and 1098 tax information for course activity before fall 2019.

 

2How can I access MyCardinalConnect?

Within 48 (business) hours after you have received communication from the TVCC Registrar's Office regarding your application, you will have access to TVCC's MyCardinalConnect. Login credentials are:

 

• User name - Cardinal ID

• Password - lowercase first initial + last four digits of social security number + uppercase last initial + 4 digit year of birth (Jane Doe born in 1998 with social security number ending in 1234 would generate password of j1234D1998)

NOTE: With your first access to MyCardinalConnect, IMMEDIATELY update email address and add an EXTERNAL (non-TVCC email address) to your user profile. This will be necessary to add so that a password reset link can be sent to an external email address should you forget your password.

Help me find my Cardinal ID

 

 

3When can I register for fall classes?

Registration for fall 2019 semester classes begins April 29 and ends August 21.  There are some helpful instructions for registration in the new Portal available. Please note that some features may not be available until October 2019.

 

 

4I am NOT a dual credit student. How can I register for fall 2019 classes and/or change my schedule?

Non dual credit students can register for fall 2019 term classes in any of the following ways:

• At any TVCC campus advising office during normal business hours (Monday – Thursday 7:30 a.m. – 4:30 p.m.)
• By completing the e-advising form
• Through their MyCardinalConnect account.

NOTE:  Students who change their schedule are encouraged to review the tuition and fees due within their MyCardinalConnect account to ensure that no additional fees have been accrued with their revised schedule.

 

5I AM a dual credit student. How can I register for fall 2019 classes and/or change my schedule?

Dual credit students can register for fall 2019 term classes in the following way:

• Submit their completed dual credit registration form to dualcredit@tvcc.edu
 

NOTE:  Students who change their schedule are encouraged to review the tuition and fees due within their MyCardinalConnect account to ensure that no additional fees have been accrued with their revised schedule.

 

 

6Where can I find the schedule of course offerings for the fall 2019 semester?

All fall 2019 term course offerings can be found on the TVCC website, schedule of classes webpage.

 

7When and how can I find out what my tuition and fees are?

• All fall 2019 term student bills are available through a student’s MyCardinalConnect Student Finance Secure Payment Center. 
• Through the MyCardinalConnect Student Finance, access the Secure Payment Center portal via the Student Finance menu > Account Summary option > Make a payment link. 

NOTE:  Students who change their schedule are encouraged to review the tuition and fees due within their MyCardinalConnect account to ensure that no additional fees have been accrued with their revised schedule.

 

8How do I pay tuition and fees?

Fall 2019 tuition, fees, room, and board can be paid through the MyCardinalConnect Student Finance Secure Payment Center. Payment plans can also be set up through the Secure Payment Center. A $25 fee will be added for students utilizing the installment payment plan.

 

9What is the deadline for the fall 2019 tuition, fees, room and board balances to be paid?

Fall 2019 tuition and fees are due on or before August 16, 2019.  Fall 2019 room and board charges are due on or before August 21,2019.  Be sure to submit hoursing paperwork early to reserve your dorm.

 

10What will happen if I don't pay tuition and fees by the August 16 deadline?

Students who don’t pay their entire tuition and fees balance OR sign up for an installment plan covering tuition and fees on or before 4:30 PM on August 16 will be dropped from all of the fall 2019 courses.

 

11How can I sign up for an installment payment plan for my fall 2019 term tuition and fees?

• Through the MyCardinalConnect account, access the Secure Payment Center via the Student Finance menu ? Account Summary option ? Make a payment link. 
• You may pay in full or initiate a payment plan.  
• You are NOT automatically enrolled in a payment plan. 
• All payment plans have a $25 enrollment fee.
• There is a 25% down payment required at signup and payments are set to be drafted on the 5th of the month. 
• Payment plan enrollment must be completed prior to the payment deadlines for each semester to prevent possible registration cancellation. 
• Please keep in mind that TVCC bills tuition by semester and you must return to the MyCardinalConnect Secure Payment Center to enroll in a new plan each semester.

 

12How can I provide access to information in MyCardinalConnect without sharing my TVCC login information?

You can assign a proxy to have access to information within your MyCardinalConnect account. This is helpful if you want to allow others to view and/or make payments on your account. To do so, locate your Cardinal ID in the top right hand corner of your account page and select, “View/Add Proxy Access”. You can allow your proxy complete access to all of your information, or only to selected types of information.

 

13What financial aid options are available to me for fall 2019 courses?

Financial aid options available to students can be a combination of scholarships, grants, loans, waivers and student employment.

• In order to determine a student’s eligibility for financial aid, they are to complete and submit the 2019-2020 Free Application for Federal Student Aid (FAFSA)
• Visit the FAFSA webpage or the TVCC Financial Aid webpage at for more information on how to access, complete and submit the FAFSA in order for a student’s eligibility for fall 2019 awards to be determined. TVCC’s school code is 003572
• If you receive financial aid and your balance is not paid in full, or you have not entered into an installment payment plan, you will be dropped from classes without exception.  
• If you have questions about your financial aid awards, please contact the financial aid office at finaidinfo@tvcc.edu or 903-675-6233.

 

14When will my fall 2019 financial aid be processed and applied to my fall 2019 tuition, fees, room, and board balance?

• Students who complete and submit the 2019-2020 FAFSA on or before the July 1 priority deadline will have their financial aid processed no later than August 1. 
• Student financial aid and/or scholarship awards can be viewed through the MyCardinalConnect account.

 

15How can I find out what textbooks are required for my fall 2019 courses?

Fall 2019 textbooks can be found by searching the TVCC bookstore webpage, filtered by course, campus location and instructor.

 

16When will my  online TVCC courses be available?

Students can access their online courses through the e-courses webpage using their TVCC credentials described in #2 above beginning at 8 a.m. on Monday, August 26, 2019.

 

17Where can I find my TVCC transcript and grades?

• Students will continue to access their TVCC transcript and grades for courses completed on or before August 2019 through their TVCC Cardinal Connection account
• Students access grades and transcript information for courses completed after October 2019 through their MyCardinalConnect account. 

Posted Date:
11/20/2019 8:04:23 AM

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