TVCC-2017-2018-Catalog - page 98

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GRADE APPEAL ACADEMIC GRIEVANCE – LEVEL ONE
A student who wishes to file a formal complaint must do so in writing within 15
College business days of the decision or action giving rise to the complaint or
grievance. The complaint should be presented to the division chairperson/associate
vice president and/or the appropriate campus provost who will schedule a
conference with the student within 10 days after the receipt of the written
complaint. Copies of any documents that support the complaint should be attached
to the written complaint.
After the initial conference with the level one administrator, no new documents may
be submitted unless the student did not know the documents existed before the
initial conference occurred. The administrator with whom the conference was held
will have ten days following the conference to provide the student with a written
response of the decision.
GRADE APPEAL ACADEMIC GRIEVANCE – LEVEL TWO
If the outcome of the conference with the level one appeal is not to the student’s
satisfaction or if the time for a response has expired, the student has through the
last regular class day of the next long semester after receiving the grade to request a
hearing with the Academic Appeals Committee in accordance to the process
outlined below. This written appeal should be directed to the vice president of
instruction.
ACADEMIC APPEALS COMMITTEE
The purpose of the Academic Appeals Committee is to provide an opportunity for a
student to have a hearing when he/she believes a credit course grade adversely
affected his/her academic standing or was unfairly imposed. This process applies to
all students, including those enrolled in dual credit and distance learning courses.
After grade disputes have proceeded through the above outlined appellate channels,
a student may appeal their grade dispute to the Academic Appeals Committee. A
request for a hearing must be submitted in writing to the chairperson of the
Academic Appeals Committee. The hearing will be conducted on the TVCC Athens
campus and attended only by those persons authorized by the committee
chairperson. Should the appeal process involve a dispute in an online course, the
hearing may be arranged to be conducted virtually. Neither the student nor the
College will have an attorney present. This is not an adversarial process.
The committee will decide whether the credit course grade imposed in a particular
case is justified and either agree with it or recommend an alternate course of action
to the vice president for instruction. It is expected that, except in unusual
circumstances, the vice president for instruction will implement the
recommendation of the committee.
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