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COVID-19 and Advising

How do I meet with an advisor at this time?

For the duration of the COVID-19 pandemic, there will be changes to how advisors are able to meet with students.  Please be patient with us as we try to deliver as many options to our students and visitors as possible while adhering to government and CDC guidelines.  The information is relevant to how and when you can meet with an advisor.


At this time:

  • Campus offices are open for students only.  Public visitors, including family members and children may or may not be admitted depending on office capacity.
  • Students are encouraged to opt for phone/email/virtual advising when it is necessary to meet with an advisor.
  • No matter what contact method you choose, you will still need to sign up to meet with an advisor through WaitWhile.  Just sign up anywhere you see the "Get on Waitlist" or "Meet with an Advisor" buttons.
  • In the event that you must come to campus and visit the Advisement Center face-to-face, please follow the CDC social distancing and prevention guidelines. 
    • Bring and wear a face mask.  Cover your cough and/or sneeze and dispose of tissues in the trash.
    • Wash your hands often, and/or use sanitizer.  Avoid touching your eyes, nose, and mouth.
    • Avoid close contact with others (6ft) and especially those who may be sick.
    • If you are sick, stay home!
  • Offices will have sanitizer available, as well as floor markings to encourage distancing.  Once you have checked in and are on the waitlist to see an advisor, you are strongly encouraged to wait away from others.  You will receive a text message summons when it is your turn.
  • If you are not sure if you need to come to campus, or just feel uncomfortable doing so, please call/email us.  We understand this is a strange time, and will do our best to help you make that decision.


Need to meet with an advisor?  Start here:


Meet with an Advisor


Other Information Regarding COVID-19:



Virtual Advising with Zoom - How does it work?

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Don't worry - in a few easy steps you can be ready to get in line for a virtual advising meeting!
1Be Registration Ready

New Students: If you are being advised to complete registration, you must be a fully accepted TVCC student.  If you have not received your acceptance letter and been made an active student, please do not sign up for registration.  We do offer admissions information for new students if you have some general questions or you can visit our Get Started page to begin or review your admissions process, just be aware that we cannot register students who are not registration ready.

Current Students:  Those already in attendance with us should check their My Cardinal Connect student portal for any account holds before signing up to be advised virtually.  


2Be Zoom Advising Ready

In order to be virtually advised via zoom you will need to meet the guidelines below:

  • Be contactable at the provided phone number via SMS text messages - please keep your phone handy for when you get your message containing your Zoom meeting information.  Also, if your phone is set to "do not distrub" at the time, we will not be able to contact you.
  • An internet connection - this can be from any computer with access, or on your mobile device with a WiFi or data connection.  There is a Zoom app available at no cost for mobile devices.
  • A camera - your computer, laptop, or mobile device must have a camera to be advised via Zoom.  No need to sweat, we don't need to see your face the whole meeting, but we do need to  be able to verify your identity.
  • A microphone - while chat is available within a Zoom meeting it is best to be able to speak freely for time management.
  • ID - if you are a current student, your student ID is best.  Otherwise any government issued ID that can be used to confirm with whom we are speaking is fine.


3Get on the Waitlist

Just join the waitlist to see an advisor using WaitWhile, online or on campus, anywhere you see the "Get on Waitlist" button.  When you have checked in, you will receive a text message confirmation.  You may not hear back for a bit as you progress through the line, but you can watch your progress through the virtual line with a link sent to the email address you provided.  

Line not your style? We also have appointments available!  Just use the same "Get on Waitlist" button, and then choose to schedule on appointment on the next page.


4Join Your Advisor on Zoom

When it is close to your turn to meet with an advisor, someone will send you another text message with a Zoom meeting ID and meeting password.  If you have chosen to make an appointment, you should receive this message around your appointment time.  Join the meeting online with your computer, laptop, or mobile device.  There is a Zoom app available at no cost for mobile devices.  We do have directions for joining the meeting below, for first timers.


Now you can talk to your advisor!  Please keep in mind there are still others just like you that may still be waiting in line.  


Sign-up to our Waitlist


How to Join your Zoom meeting:


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From a Computer      



Read TVCC's Online Etiquette Tips


WaitWhile uses text messages to communicate with you regarding your appointment/place in the Same Day Service line.  If you are having trouble receiving these, it may be best to add the number to your contact list.

For Athens Campus add: (844) 325-1712

For Palestine Campus add: (844) 333-5524

For Terrell Campus add: (844) 333-5488

For Terrell HSC add: (844) 333-5567

Often times your email notifications may be being blocked by a spam box, or being sent to junk.  You should be able to search your inbox for "TVCC" or "WaitWhile" to find these notifications.  Once found, depending on your carrier, you should have the option to prevent future messages from being blocked/misfiled as junk mail.