Hardware Replacement

If you are purchasing computer hardware for your office or department it is recommended that you contact the helpdesk for assistance. You may contact the IT Services Help Desk at
(903) 670-2621.

* Level E computers will not be supported by ITS after December 31, 2006.

** Level F computers are not supported by ITS . In addition, Windows 98 and earlier operating system versions will no longer be supported after December 31, 2005. If your hardware is not capable of supporting Windows XP Professional you should consider upgrading.

Note: It is recommended that you run Windows XP with Service Pack 2. ITS will not support computers with Windows XP home edition. IT Services does not support the Apple Mac or the Linux operating systems.

Non Supported

All PC's and printers not listed above.
IT Services does not support stand alone (non-network printers)

Don't know your processor or MHz?

If you do not know the processor speed of the computer in your office you can use the following procedure to determine what processor your computer is using.

• Click on Start (on the task bar at the bottom of the screen) then select Run .
  
• In the text box enter the following:
  \\a-dc1\netlogon\sysinfo
  
  
  hint : copy and paste the above information in red.
  
• Click OK

Please note that it may take several seconds for the program to complete. Please be patient while the program gathers information about your computer.

Below is a sample of the window you will see with your computer information.

Do you need assistance with purchasing a new computer or printer?

If you need assistance with computer hardware specifications or price quotes please contact the IT Services helpdesk. The helpdesk can be reached at helpdesk@tvcc.edu .