IT Services Help Desk

Welcome to TVCC's Help Desk. Here you will quickly find answers to our most commonly asked questions.

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If you can't find an answer to your question, you can submit it to us to receive a personalized reply by e-mail. Submit A Question

Top 15 FAQs
	My contacts are not showing in my Outlook 2003 address book. How can I change this?
	How do I add an Exchange Email account to my current Outlook?
	Can I check my email from home or while traveling?
	How do I archive my email in Outlook?
	How do I back up the email saved on my local computer?
	How do I import email saved on my local computer?
	How do I show my contacts folder in my address book?
	I keep getting a bounced email message that says I sent someone a file that was blocked. The problem is I did not send them an email. Why am I getting this message?
	What is VPN?
	What can I do with VPN?
	Does TVCC offer guest access to the wireless network?
	How can I get VPN access to the TVCC network?
	Who can request VPN access?
	How do I install the Outlook spambox plugin?
	How do I back up my archived email?

Recently Added FAQs
	How do I locate my MAC address on my game console?
	How do I create a SafeAssign Assignment? How do I create a SafeAssign Assignment?
	How do submit papers to SafeAssign? How to submit directly to SafeAssign
	How do I use Respondus Lockdown Browser to lock down my assessments? Respondus Lockdown Browser
	How do I use the Respondus 3.5 Assessment software? Respondus Instructor Guide
	I am not able to check my email. I believe my password timeframe expired and I need to know what to do to check my emails. My cell ####### thank you for helping me get back my emails!! Coach John B. Launius
	When I try to connect to the TVCC WiFi network (TVWireless) is tells me I am blocked and I can not access the Internet. What can I do to get connected?
	How do I use the GAL (Global Address List) in Outlook? How to use Outlook GAL
	How do I connect to TVCC's wireless network?
	How do I restore an email from the ArcMail System? How to restore email from the ArcMail System
	How do I search for my email that is stored on the ArcMail System? Searching the ArcMail System
	How do log into my account on the ArcMail System? Logging into the ArcMail System
	A few weeks ago, my computer stopped sending and receiving e-mails on its own. In other words, I had to go up and manually tell it to send or receive. Otherwise, I receive nothing or my outgoing e-mail just sits there waiting for a click on send/recieve. Can this be remedied? Thanks. Marylyn Wright
	How do I configure Java for use with WebCT 6? Java installation
	How do I search the TVCC web site?